September 22, 2017

Frequently Asked Questions (FAQ)

We have compiled a few of our Most Asked Questions regarding the company and how everything works.  Feel free to browse through the questions and answers below.  If you still haven’t found what your looking for, send us an email and we will get back to you within a business day. Questions can also be placed via our twitter, Facebook or our online chat feature.


How much do your products cost?

Each job is quoted individually, there are a lot of factors that go into pricing a project.  A few of the factors that are considered is the amount of LED modules needed, the type of control a customers wants, the quality of the LED modules and the installation process.  All of the above considerations will be presented in the formal quote.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your products anywhere in the world that can accept deliveries.  Everything needed to make your installations are packaged and shipped, all you have to do is unpack it, assemble and be prepared to be blown away!!!


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.  You can reach us via email, online chat, Facebook and Twitter


Who does the Installation?

There are various ways our products get installed.  Since we are registered and certificate Master Electricians, we can all the installation for you.  This includes all the line voltage electrical work.  We will take out an electrical permit for our scope of work so everything will be done according to local electrical codes.  If we are not available then any certified electrical contractor will have no problem running the required electrical connections.  The actual installation of the LED modules can be installed by one of our certified installers for your city or territory.  If our certified installer is not available, we will be able to walk your general contractor or electrician through the process.


How does this whole process work?

It is a very simple process. If you are interested in having us create something for your home or business, simply send us a FREE request for a quote and someone from our sales department will get in touch with you.  After an initial consultation you will be handed off to the design team.  They will go over your plans or ideas, consult with your general contractor /project manager or designer (if applicable) to come up with a final plan.  At this point our design team will provide you with a final design that you sign off on. All the products needed to make your project a reality are then assembled and tested in our studio, then custom assembly instructions are packed along with all the LED modules, control cards and everything you need is shipped off to you for installation


Warranties

All our products carry a complete warranty for 1 year against defects.  Installation by one of certified installers is covered by a 2 year warranty.  We have a lifetime online warranty for installation not done by one of certified experts.  This includes electrical contractors that you have hired.

Return any of our products–no questions asked–within 30 days of purchase. We even pay return shipping.


What upgrades do you offer?

All our prices are tailored to your individual needs or requests.  The sky is the limit for what you want and how you want to control your installation.  Feel free to discuss all your needs with our sales and design team


Do you sell just LED modules?

No, but thanks for asking !! (Well maybe, enquire with our sales department)


Are the products you show in videos for sale?

Yes, everything is for sale.  We can build it to your custom specifications.  We have a lot of enquires from rental agencies for our planters and podiums.  Send us an email and lets get started!!


FREE STUFF!!

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